Support

Do you have a question or an idea? Is something not working? Email us at hi@flyhugz.app and we will reply.

Manage or cancel your subscription

Apple handles all payments for FlyHugz. To change or cancel your subscription on your iPhone:

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap FlyHugz.

Restore a purchase

Did you already subscribe, but the app does not show your subscription? You can restore it in the app:

1. Open the Home tab.
2. Tap the round person button in the top right corner. The Profile screen opens.
3. Tap Restore purchases.

If the app shows the screen with the subscription plans, you can also tap Restore in the top right corner of that screen.

If the app says Nothing to restore, check that your iPhone uses the same Apple Account that you used to subscribe.

Delete your account

You can delete your account and your data in the app:

1. Open the Home tab.
2. Tap the round person button in the top right corner. The Profile screen opens.
3. Scroll down to the Other section.
4. Tap Delete my account. If you did not sign in with Apple or Google, this row says Delete my data.
5. Tap Delete Account.
6. The app asks Delete your account? Tap Delete.

This cannot be undone.

Deleting your account does not cancel your subscription. Apple keeps billing you until you cancel it. See Manage or cancel your subscription.

Our Privacy Policy explains which data we delete.

Privacy and terms

Read our Privacy Policy and our Terms of Service.