FlyHugz (“we”, “us”) is a travel app that helps you plan and remember your trips. This policy explains what data the app collects, the third-party services that process it on our behalf, how we measure our ads, and how you can delete your data.
Accounts
When you first open FlyHugz, the app automatically creates an anonymous account so your trips can sync and back up without asking you to sign up. You can later link that account to Sign in with Apple or Google, which associates your data with those sign-in identities so you can restore it on another device.
Data we collect
Most of the data below is needed for the app to work. The rest helps us improve the app and learn which of our ads work.
- Trip data — destinations, dates, itineraries, packing lists, notes, saved ideas, and other content you create in the app.
- Documents and photos — files and images you add to a trip, stored on our behalf by our storage provider. If a photo you keep contains a location, we keep it to place the photo on your trip map.
- Companion name — the name you give your travel companion character.
- Account details from your sign-in provider — if you link your account to Apple or Google, we receive your email address, and, with Google, the name on your Google profile. We never ask you for these directly.
- Subscription and purchase details — what you bought or started (such as a free trial), when, and whether your subscription is active. We use this to unlock paid features and to measure our ads.
- Product analytics — usage events such as the screens you open, the features you use, the steps of a purchase, taps that got no response, and technical failures. They contain no trip content, and we do not collect crash reports. Once your account exists, they carry your account ID.
- In-app survey answers — if we show you a survey in the app and you answer it, we receive your answers, including anything you type.
- Ad measurement data — device, usage and purchase data that AppsFlyer receives to measure our ads, described under Ads and measurement.
Service providers
We use the following third-party processors. Each receives only the data needed for its function:
- Supabase — authentication, database, and file storage. Stores your account, trip data, and uploaded documents and photos.
- RevenueCat — subscription management. Processes your purchases and subscription status and, where AppsFlyer runs, sends AppsFlyer your subscription events and account ID (see Ads and measurement).
- PostHog — product analytics and in-app surveys. Receives the usage events and survey answers described above, with your account ID.
- AppsFlyer — ad measurement. Receives the data described under Ads and measurement.
- Cloudflare — bot protection (Turnstile). When the app first creates your account, a Cloudflare check receives your IP address and connection details to tell a real device from an automated one. We do not link this to you.
- Anthropic — AI features. When you use AI chat or AI packing suggestions, the relevant request content is sent to Anthropic to generate a response.
Ads and measurement
We use AppsFlyer to see which of our ads bring installs, free trials and subscriptions, and to prevent fraud. It runs only in the App Store and TestFlight versions of the app, and not for App Store accounts in the EU, UK or Switzerland. It receives device and app information (such as device IDs, IP address, approximate location, device model and language), when you install and open the app or start a free trial, App Store purchase and download records, and subscription events from our subscription provider. We don’t track you across other companies’ apps or websites, and we never read your device’s advertising ID.
How we use your data
We use your data to provide the app’s features: to store and sync your trips across devices, to back up your documents and photos, to determine your subscription entitlements, to power AI features when you use them, and to understand and improve how the app works. We also use it to see how our ad campaigns perform, and to prevent fraud. We do not sell your personal data, we do not share it with data brokers, and we do not use it to track you across other companies’ apps or websites.
Deleting your account and data
You can delete your account from within the app (Profile → Delete my account). When you do, we remove your data from our own systems on the server:
- your database rows (trips, itineraries, notes, saved ideas, and other content);
- your stored documents and photos (storage files); and
- your authentication account.
Please note the following limitations, stated plainly:
- Third-party processor data is not automatically erased. Deleting your account does not automatically remove data already held by our processors (for example, RevenueCat, PostHog, AppsFlyer, or Anthropic). If you want that data erased as well, contact us at the address below and we will handle the request.
- AppsFlyer. We can ask AppsFlyer to erase the data tied to your install’s AppsFlyer ID. Please delete FlyHugz from your devices first, or the app keeps sending data.
- Deleting your account does not cancel an App Store subscription. Subscriptions are billed by Apple. To cancel or manage an active subscription, use Settings → Apple Account → Subscriptions on your device. Deleting your FlyHugz account will not stop future billing.
Data retention
We keep your data for as long as your account exists. Unused anonymous accounts may be automatically removed after a period of inactivity. When you delete your account, the data described above is removed from our systems as part of that process.
Children
FlyHugz is not directed to children under 13, and we do not knowingly collect personal data from them.
Contact
For privacy questions or requests — including requests to erase data held by our processors — email us at hi@flyhugz.app.